REFUND & RETURNS

Thank you for shopping at chromiumtech.shop. We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  1. The return request must be submitted within 30 days of the delivery date.
  2. The item must be unused, uninstalled, and in its original condition.
  3. The item must be returned in its original packaging with all included components, accessories, manuals, and documentation.
  4. Proof of purchase, such as an order confirmation or receipt, must be provided.
  5. Items showing signs of misuse, improper installation, modification, accidental damage, or excessive wear may not qualify for a refund.

2. Non-Returnable Items

The following items may not be eligible for return:

  1. Clearance, final sale, or liquidation items.
  2. Customized or special-order items.
  3. Products damaged due to improper use, installation, or handling after delivery.
  4. Items returned without prior authorization.
  5. Products missing essential components or original packaging.

3. Return Request Process

  1. Contact our customer support team within 30 days of receiving your order.
  2. Provide your order number, a description of the issue, and supporting photos if applicable.
  3. Once approved, return instructions will be provided.
  4. Unauthorized returns may be refused or delayed.
  5. Customers should securely package returned items to prevent damage during transit.

4. Return Shipping

  1. If the return is due to a defective, damaged, incorrect, or incomplete item, we may cover the return shipping cost after verification.
  2. For returns based on customer preference, incorrect ordering, or change of mind, the customer is responsible for return shipping costs.
  3. Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. Inspection and Approval

  1. Returned items will be inspected upon receipt.
  2. The inspection process generally requires 3-5 business days after delivery to our return facility.
  3. Refund approval is subject to verification that the returned item meets the conditions outlined in this policy.

6. Refunds

  1. Approved refunds will be issued to the original payment method used for the purchase.
  2. Once approved, refunds are typically processed within 5-10 business days.
  3. Financial institutions and payment providers may require additional processing time before funds appear in your account.
  4. Shipping fees, handling charges, and optional service fees may not be refundable unless required by law.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery.
  2. Provide photographs showing the issue.
  3. Our support team will review the claim and provide a suitable resolution, which may include replacement, exchange, store credit, or refund where applicable.

8. Order Cancellation

  1. Orders may be canceled before shipment for a full refund.
  2. Once an order has been processed or shipped, cancellation requests may no longer be possible and the standard return process will apply.

9. Return Address

Approved returns should be sent to:

CHROMIUMTECH LIMITED

7 Albert Way, Chatteris, Cambridgeshire, PE16 6US

United Kingdom

Please do not send items to the return address without receiving return authorization from our customer support team.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: chromiumtechuk@hotmail.com

Phone: +44 7825 224029

Our customer support team aims to respond to all inquiries within 1-2 business days.